Frequently Asked Questions
Below are answers to regularly asked questions pertaining to the rental of our equipment. Please email or call with any further questions not addressed here.
We recommend reserving your desired equipment as soon as possible to ensure your requested items are available. We accept reservations up to 12 months in advance. All reservations are guaranteed with a deposit and a signed rental contract agreement.
Yes, Our tent, Heat lamps and lighting set-up is included in the rental price. There is a $1.00 per item fee for tables, chairs, linens, décor etc.
Yes
Our delivery fee is based on your location. If location is in Bend it is included in your order. If outside of Bend and surrounding areas we calculate the fee based on mileage, fuel, and travel time.
24 hours is standard, if longer is necessary additional fees apply.
Late night pickup is available for a fee.
Not necessarily, if we have a clear vision of your preferred setup, you do not need to be there. It is not necessary to be there for take-down as long as we have access to the equipment.
You will not lose your deposit. Your deposit will move over to your new date. Event date change requests much be made 30 days in advance.
A 50% non-refundable deposit is required when you make a reservation.
There is no minimum order value.
We can adjust your order up to 21 days before your event date. It is best to get in touch with us as soon as possible to ensure we can accommodate your changes.
Your order will be delivered at the time agreed upon in your contract. If you need to make changes to the date/time, please let us know as soon as possible.
Please notify us immediately if you are going to be late returning any rentals. Late returns are subject to additional fees.
You are responsible for all rented items and will be charged for any damages, lost or stolen items.